TERMS AND CONDITIONS
Welcome to Rosenwall. We sell our products in accordance with the terms stated on this page. Please read the terms carefully before using this website. By using this site you fully accept these terms and conditions.
- Your account
If you use this site, you are responsible for the correct use of your username and password for your account. You are also responsible for preventing unauthorized users from accessing your computer and your account. You are responsible for everything that happens in your account through your password. You agree to take the necessary steps to keep your password secret. If you suspect someone else knows your password, or if your password is used by anyone other than yourself, please let us know. Please ensure that all the information you provided is accurate and complete and inform us immediately if the information is changed. Rosenwall reserves the right to deny access to the website, close an account, remove or change content or cancel orders without notice. If we cancel an order, you will not pay for it.
- Data Security
Read the information about our data privacy to learn more about how we handle personal information. You can also read about the rules that apply to our website.
- Access to the website
We do our best to ensure that the website is available without interruption and that transfers are made without errors. Because of the nature of the Internet, it is not something we can guarantee. Access to the website may sometimes be blocked or restricted due to maintenance or implementation of new features or services. We minimize such interruptions or limitations as much as we can.
- Permission to access the site
Rosenwall grants permission for limited access and personal use of the site. However, this permission does not give you permission to download (except for general cache features) without prior written permission from Rosenwall. The license does not include the resale or commercial use of this website or its content, as contained herein, and use of the product range, descriptions or prices. The license does not include the use of this site or its contents to download or copy account information. The website or parts thereof may not be forwarded, reproduced, copied or otherwise used for commercial purposes without prior written consent.
- Your behavior
You may not use the Website in a manner that may prevent others from accessing the Site or causing the site to crash.
You may not use this site:
– In fraud or in connection with a criminal act or other prohibited activity.
– To send, use or reuse material that is prohibited, offensive, offensive, obscene or threatening which infringes on copyright, trademarks, confidential information or other rights, or otherwise harmful to third parties or offense.
– Consisting of or contain software viruses, political information, commercial advice, chain letters, mass e-mail or spam.
– To cause discomfort, inconvenience or unjustified fear.
- Copyright, Legal Statement and Database Rights
The entire website’s content and site structure, such as text, graphics, logos, symbols and images, belong to Rosenwall Sweden AB. You may not download and/or reuse parts of the site’s content without the prior written permission from Rosenwall.
- Agreement with the customer
When you place an order on our website, we will send a confirmation email to you. This email confirms that we have received your order and contain all information about your order. Your order constitutes a wish from you that you want to buy a certain product from us. The purchase is approved by us when we ship the item to you and you will receive a confirmation by e-mail when the goods have been shipped (all orders are shipped by mail). We have fully accepted your order when we have sent you an email confirming that your shipment has been sent. Rosenwall owns the goods until you have paid the full price and Rosenwall has received your payment.
- Changes regarding services or additions
We reserve the right to make changes to the site, its policies and terms at any time. Your continued use of the website and the orders you make are governed by the terms and conditions of use of the site, or when you order goods with us, unless the law requires that these terms or conditions be changed (then these changes will also apply to orders as you have done before with us). If any of these provisions are invalid or because of other causes are not legally binding, the relevant provisions are removed from the other provisions and may not affect the validity or use of other provisions.
- Events beyond our control
Rosenwall can not be held responsible for delays or errors in the performance of our obligations in respect of these provisions, if the delay or lack is due to something beyond our control. This provision does not affect your legal rights.
If you do not comply with these terms and conditions and we do not notice this, our rights will still apply if you contest these provisions at another time. These provisions do not affect your legal rights.
© Rosenwall. All Rights Reserved.
The following return policy applies exclusively to goods purchased via Rosenwall.com. At Rosenwall, you always have 14 days of purchase from the day you received the item.
Unfortunately, we cannot offer a replacement online, nor can you trade the goods / goods in any of our other stores, warehouses or at our headquarters. We return the money to the debit card you used when you made the order. If this is not possible, please contact us by e-mail or by telephone by one of our employees at Customer Service. If you paid via invoice, the money will be returned to your account. If the return item meets the requirements for our return policy (see below), the money is left when we receive and process your return package. We will refund the full amount if the product is considered defective or if the fault is with Rosenwall Sweden AB. For all other forms of return, you will pay according to current rates.
Requirements for returned goods
All items returned must be packaged properly and if possible, in the original packaging. The goods must be in the same condition as at the time of receipt. The product must be in such a condition that it can be sold to another customer. For this reason, we also want all items to be returned in the packaging they were sent to you, so that both the goods and packaging can be reused.
If you have questions regarding return of goods, please contact our customer service.
Returns must be sent to: Rosenwall Sweden AB Pettersbergsvägen 96, 12940, Hägersten, SE
- How do we collect personal data?
It costs nothing to look around and read on our website. We just ask you to leave your e-mail address on the following occasions:
- If you buy something on the page.
- If you contact us via email or reply to a message.
- If you want Rosenwall to send you an email about news and exclusive offers to you.
We only collect personal information (such as name and address) if you consent to it and will only use this information to make it easier for you as a customer to repurchase, return and/or send you information about our products.
- How can we use the information?
In order to manage your order, we need access to certain information, such as credit card information and billing address. This information is only used to process your order and for your use on the website. You decide if you want to give us access to more personal information. We collect personal information to send you newsletters, news and special offers, to answer questions or reply to comments from you and to register certain features on the site.
- Your consent
We have the right to send you newsletters if you choose this feature.
- How do I get to receive newsletters?
You always have the option to choose if you want a newsletter from us.
- Who handles your personal information?
Rosenwall manages and uses the personal information you provide to answer questions from you and improve and refine our range of services to suit your needs. In addition, we will not disclose your information to anyone without your consent, unless the law requires it or when you win a prize or have requested some specific information.
Rosenwall uses so-called cookies to give its customers better service and see which of the webshop’s pages and products the customer is most interested in. We do this to improve customer experience of the online store. A cookie is a collection of data that a website through your browser has on your computer and can be retrieved at a later time. Cookies can only be read by the website they come from. The most important task for cookies is to identify the user and customize his / her stay on the website. Cookies contain no information such as phone number, email address or other contact information that others may use to contact you. A cookie is a passive file and can not spread computer viruses or other malware. You can specify whether you want your computer to receive cookies or not in your browser settings.
- Links to other sites
- Is there anything more I should know?
In addition to what has been mentioned above, Rosenwall leaves no information to third parties, unless the law requires it.